Frequently Asked Questions

What's the Unlimited Data Plan?

With the Unlimited Data Plan, your account gets:

  • Unlimited domestic calling and text messaging while in the US
  • Unlimited data
  • Stream as much as you want
  • Local customer support
  • One bill for all of your Nuvera services, including Internet, TV and phone
  • Up to 10 devices per account

Who can get the new Unlimited Data Plan?

This Unlimited Data Plan is available for new and existing customers with 4G devices.

How am I charged for the Unlimited Data Plan?

You will have three types of monthly charges for the Unlimited Data Plan:

  • Unlimited Data
  • Access for each device on the account
  • Device installment, if applicable

For example, if you have five devices on your account, you will have one charge for your unlimited data and the primary line of $120, separate device access charges of $20 for each additional line, plus each phone’s device installment payment amount, if applicable.

Note: You will also see monthly insurance charges if you choose to protect your device with our insurance program.

Can I have just one device on the Unlimited Data Plan?

Yes. You can have one device on the Unlimited Data Plan costing $80/month for unlimited talk, text and data. You may add additional devices later.

I don’t need much data, can I keep my current plan?

Yes, you can keep your current plan. If you are a new subscriber, you may also choose the amount of data you need on one of our Simple Shared Plans.

How many devices can I have on the Unlimited Data Plan?

Multi-Line – Up to 10 devices, including smartphones, tablets, hotspots & MiFis.

Single-Line – One device, choose between a smartphone, tablet, or hotspot.

Is there any limit on the Unlimited Data Plan?

There is no limit to the amount of data you may use on the Unlimited Plan – You can search, stream and play games as much as you want. Once your account exceeds 22GB of service, and your phone is running off of a congested cell tower at that moment, your speeds may temporarily be queued behind other Nuvera Wireless customers. Most of the time, customers will continue to enjoy the same great network experience once they exceed 22GB on their account during the billing cycle.

Do I get any discounts for being a Nuvera customer?

When you sign up for Nuvera Wireless service, and you currently have two or more Nuvera services, you will receive a $2 discount off of each access line charge you have on your account. Speak to a representative about applying this discount by stopping into your local Nuvera or Nuvera TechTrends in New Ulm, or by calling 1-844-354-4111.

How do I get my phone after ordering online?

After you purchase your phone online, you have one of two options for getting your phone. You may either ship it to your home address and set the device up yourself, or you may choose to pick the device up in store and have our knowledgeable reps help you with activation.

What's the Simple Plan and what do I get with it?

With the Simple Plan, your account gets:

  • Unlimited domestic calling and text messaging while in the US
  • Shareable data for unlimited devices on your account
  • Local customer support
  • One bill for all of your Nuvera services, including Internet, TV and phone

What are my voice and data options on the Simple Plan?

Voice minutes and text messaging are unlimited and included with the Simple Plan. You get to choose how much data from 1 GB to 18 GB* to share with unlimited devices on your account.

*Data plans can be customizable for GB larger than 18

How am I charged for the Simple Plan?

You will have three types of monthly charges for the Simple Plan:

  • Shared data plan
  • Access for each device on the account
  • Device installment, if applicable

For example, if you have five devices on your account, you will have one charge for your data plan to be shared by all of the devices, a separate device access charge of $20 for each device, plus each phone’s device installment payment amount, if applicable.

Note: You will also see monthly insurance charges if you choose to protect your device with our insurance program. You will also see an overage charge if your data allowance is exceeded.

Can I have just one device on the Simple Plan?

Yes. You can have one device on the Simple Plan. You may add additional devices later. Tablets and hotspots cost an additional $10 per month each.

Can I have a basic phone on the Simple Plan?

No. Basic phones are not part of the Simple Plan. If you would like a phone without data, separate plans available. Please call or stop by your local Nuvera or Nuvera TechTrends in New Ulm to learn more.

Does the Simple Plan work with a Mobile Hotspot?

Certain devices are capable of becoming a Mobile Hotspot which allows you to connect other devices to the Internet through your phone. The cost is $10 per month on the Simple Plan.

What is the monthly access charge on the Simple Plan?

The monthly access charge is what you pay to receive service on our nationwide network for each device you have activated on the Simple Plan. For example, if you have five devices on the Simple Plan, your monthly bill will include five device access charges.

How much are the device access charges on the Simple Plan?

Device Type Monthly Access Charge
Smartphones
*includes unlimited talk and text
$20
Tablets and Mobile Hotspots $10

How much is international dialing, and what access does it give me?

International dialing is a feature you can add to your current phone plan for calling from the United States to other countries. This feature does not count traveling to other countries and calling from within them. Long distance calling to Mexico and Canada $0.0121 per minute. For information on rates to call other countries, contact us at 1-844-354-4111.

Do I get any discounts for being a Nuvera customer?

When you sign up for Nuvera Wireless service, and you currently have two or more Nuvera services, you will receive a $2 discount off of each access line charge you have on your account. Speak to a representative about applying this discount by stopping into your local Nuvera or Nuvera TechTrends in New Ulm, or by calling 1-844-354-4111.

What is a data allowance, and why do I need it with the Simple Plan?

A data allowance is the amount of data included with the plan you selected. You use data on your device when you access the Internet, check your email, play games, use apps (e.g., Facebook®, Twitter®, etc.) and more. Background tasks, such as syncing or location services, may also use data. With the Simple Plan, the amount of data you use during these sessions will be deducted from your data allowance. You share the data allowance with each of the other phones on your account.

Can I get the Simple Plan with just data?

Yes. Nuvera Wireless offers data only plans for customers looking to use just a tablet or a hotspot device.

How do I know how much data I will need with the Simple Plan?

If you are a new customer, our employees will help you determine a data allowance based on how your devices will be used. If you are an existing customer, you can check past invoices or access your online account to view your current data usage to make an informed decision on how much data you should need on a monthly basis

What are the data overage rates for the Simple Plan?

All overage rates are in $15 increments. If you go past your data allowance, you will be charged $15 for each additional GB you use for that month.

For example, if you have a 3 GB plan, and exceed the data allowance by 1.5 GB, you will be charged $30 for the data overage. You may be able to upgrade and backdate your plan to the beginning of the month if you noticed that you went over before the end of the current cycle.

What is backdating and how can I use that with the Simple Plan?

Backdating allows you to change your data plan in the middle of your bill cycle and receive one charge for the new plan. Backdating will only be applied if you call in to one of our service representatives during the current cycle and authorize them to increase your data allowance and backdate it.

Note: There are no fees for upgrading your plan and doing so won't change your contract agreement period. However, downgrading will result in a $10 fee. Changing plans may negate a promotion you were offered when you signed up. Please talk to one of our service representatives to learn more.

How can I monitor my data usage with the Simple Plan?

You can manage your data in multiple ways:

  • You can access your online account to view your current data usage to make an informed decision on how much data you should need on a monthly basis.
  • You will automatically receive text message alerts when you reach 80% of your data limit.
  • You can reset your data usage statistics in the settings of your phone at the beginning of each bill cycle (the 7th of every month). This will ensure that you know exactly how much data you used on your phone for the month. Ask a representative about this setting.

My online account and invoices show data usage in Kilobytes (KB) instead of Gigabytes (GB). How can I figure out how many GB I have used during the month?

Your online and invoice records report data in KB instead of GB. There are 1,024 KB in 1 Megabyte (MB), and 1,024 MB in 1 Gigabyte (GB). In order to convert KB to GB you simply take your total KB divided by 1,024 to get MB. You then will take the total MB divided by 1,024 to get the total amount of GB you have used.

Example:
6,518,403.40 KB divided by 1,024 = 6,365.63 MB
6,365.63 MB divided by 1,024 = 6.22 GB

How does using Wi-Fi impact my data usage?

By activating your Wi-Fi settings, you will have access to the Internet without using your monthly data allowance. Most smartphones and tablets can be configured to search for open Wi-Fi hotspots and automatically connect.

I reset my device and have to download all of my apps again. Will I be charged for data usage when I do this?

Unfortunately, yes. You will be charged for data usage on apps you re-download. However, you can save on data usage by connecting to a Wi-Fi network when you are downloading.

How do Nuvera Wireless EXTRA device installment payments work?

Monthly device payments provide you the flexibility to get the most current devices by making monthly payments over time rather than paying in full up front for a new device.

The EXTRA program requires you to enter into a device installment agreement to pay for the device in monthly payments over 24 months.

  • The specific terms and payment amounts can be found on your device payment installment agreement.
  • Your monthly device payments will be charged on your Nuvera bill.

I'm an existing Nuvera Wireless customer. Can I purchase a device under the EXTRA device installment payment agreement?

Yes. You can participate provided you're eligible to upgrade and you enter into a device payment agreement.

I’m an existing Nuvera Wireless customer. Are there any fees when I purchase a new device?

If you are a current Nuvera Wireless customer, you do not pay any fees in order to upgrade to a new device, provided you have paid off your device installment plan on your old device.

Is there an early termination fee?

There are no contracts or early termination fees associated with the device installment payment agreement. However, you would be required to pay the remaining balance of the full RETAL cost of the device should your service be terminated prior to the end of your device installment agreement.

Can I pay more than my scheduled monthly EXTRA device installment payment?

No. The only exception is to pay off 100% of your device payment agreement balance after the first year and upgrading your device with Nuvera Wireless.

Will I still need to make monthly device payments if my device is lost, stolen or damaged?

Yes. You will continue to be responsible for your monthly device payments under your EXTRA device payment agreement until it is paid in full.

What are my options if my device is lost, stolen or damaged?

There are several options depending on your circumstances:

  • If you have Nuvera Wireless insurance on your device, you may file a claim with a Nuvera representative for a replacement device and continue with your monthly payment.
  • If the device has a defect and isn't physically damaged, it may be covered by manufacturer's warranty.
  • Pay off the remaining balance and then buy a new device on the EXTRA device payment program.

Can I add insurance or other equipment protection options for a device I purchased under the EXTRA device payment agreement?

Yes. It is recommended that you purchase insurance to guard against loss, theft, accidental damage, and certain post-manufacturer warranty defects. A police report must be provided for the claim of a lost or stolen device. Insurance must be activated within 14 days of cellular service. If something happens to the handset, a deductible would be required to complete the claim. If insurance is declined, a customer would have to pay the full retail cost of a new device.

Click here for additional information on Nuvera Wireless insurance or for a claim form.

Does Nuvera Wireless’ Return and Exchange Policy and 1-Year Manufacturer’s Warranty apply to devices purchased under the EXTRA device payment agreement?

Yes. Devices on the device payment program are covered by these policies. You are eligible to return or exchange your equipment within the first 14 days of service. A re-stocking fee will apply based on the phone and the term of the contract. (No contract - $100.00; 2 year contract - $200.00).

You will receive a 1-Year Manufacturer’s Warranty that will cover phone defects that were not caused by the customer. Such defects may include electrical failure and mechanical failure. Water damage, cracked screens, and mishandled phones are not covered under the warranty. For warranty details, please contact your sales representative.

How do I get my phone after ordering online?

After you purchase your phone online, you have one of two options for getting your phone. You may either ship it to your home address and set the device up yourself, or you may choose to pick the device up in store and have our knowledgeable representatives help you with activation.

We reserve the right to refuse shipping.

What if I purchase my device outright?

If you decide to purchase your device outright, without a monthly device installment, Nuvera Wireless requires that you pay for the device in full when you pick it up in store. If you choose to have your device shipped, a Nuvera Wireless representative will reach out to you and collect payment, via credit card, over the phone before shipping.